Signing Up For Digital Phone Service

You now are leaving myacncanada.ca to visit our Digital Phone Service order portal, where you will find more information on products and services offered. If you wish to remain on myacncanada.ca or want to return to it, please use your browser's back button.

In order to use ACN Digital Phone Service, you will need the following:

  • A high speed, wired Internet connection such as Cable or DSL (minimum speed required)
  • A Canada, U.S. or Puerto Rico billing and shipping address
  • An ACN Video Phone or ACN Phone Adapter
  • Router with Ethernet cable

Please Note
Customers with ACN Local & Long Distance Plus High Speed Internet should sign up for ACN Digital Phone Service Plus High Speed Internet to retain their Internet service.


 
 
Shop Now
 
 

Enhanced and Basic 911

ACN Canada is required to remind you periodically of the terms associated with your Digital Phone Service with regards to 911 emergency service. Please review the information below carefully and ensure that all potential users of your Digital Phone Service are aware of the 911 limitations described below. If you have any questions, please call us at 1-888-383-8226.

While our system supports 911 calling in the majority of the country, there is a difference from the 911 services that may be available with traditional telephone service in your area and the 911 service that you receive with your ACN Digital Phone Service. Both the 911 and Enhanced 911 (E911) services available with traditional telephone service send the call directly to the emergency response center. Additionally, with E911 service, the telephone number and address are immediately visible to the emergency response center call-taker. With your ACN Digital Phone Service, your call is sent directly to a national emergency call center. The call center operator will confirm your location and information. Then the call will be transferred to the emergency response center nearest your location. You should be prepared to confirm your address and phone number if required. Do not hang up until told to do so by the operator and if you are disconnected call back immediately.

In case you are not able to confirm your location on a 911 call, the call center operator will transfer your call to the emergency response center that is closest to the service address you provided when you subscribed to ACN Digital Phone Service. You should ensure that your address information is kept current.

911 service will not function in the event of a power outage, loss of broadband Internet service or suspension or disconnection of your ACN Digital Phone Service.

Recommended Router

Based on ACN's testing, we recommend the Cisco E1000. Available at major electronic and computer retailers.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

ACN Home Unlimited Plan

Get unlimited calling to more than 80 landline and mobile destinations throughout the world!

Landline and Mobile destinations:
Bangladesh, Belgium, Brunei, Canada, China, France, Greece, Guam, Hong Kong, India, Malaysia, Northern Mariana Islands, Portugal, Puerto Rico, Singapore, South Korea, Thailand, Virgin Islands, U.S.

Landline destinations:
Andorra, Argentina, Australia, Austria, Bahrain, Brazil, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, French Antilles/Martinique, French Guiana, Germany, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Reunion Island, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela

Restrictions
Intended for residential calling only (direct dialed conversations or voice mail messages). Chat lines, data, fax, commercial use, Internet access and/or long distance calls made using call forwarding and three-way calling features are prohibited. ACN, Inc. reserves the right to terminate enrollment in this plan. Excludes calls terminating to some 218 area codes, chat lines, and certain call types such as private, military, non-geographic and premium numbers. A limited number of international destinations that are high fraud areas may be selectively blocked. Callers will hear a message "Call cannot be completed as dialed" when calling a blocked number.
View Terms & Conditions

Countries and territories are subject to change.

ACN Family Plans

Family Plan lines can only be purchased by a customer who has an active Digital Phone Service primary account or signs up for one upon ordering. Family Plan lines are for calls made on ACN's digital network only and cannot be used to call non-ACN digital phone numbers. These lines cannot be used for a primary phone line and do not have 911 access.

Monthly fees and all activation, shipping and handling will be charged to your credit card. Video phone purchases require a 2-year agreement. Early termination fees for services and equipment apply. Applicable taxes and fees apply.

Signing Up For Digital Phone Service

You now are leaving myacncanada.ca to visit our Digital Phone Service order portal, where you will find more information on products and services offered. If you wish to remain on myacncanada.ca or want to return to it, please use your browser's back button.

In order to use ACN Digital Phone Service, you will need the following:

  • A high speed, wired Internet connection such as Cable or DSL (minimum speed required)
  • A Canada, U.S. or Puerto Rico billing and shipping address
  • An ACN Video Phone or ACN Phone Adapter
  • Router with Ethernet cable

Please Note
Customers with ACN Local & Long Distance Plus High Speed Internet should sign up for ACN Digital Phone Service Plus High Speed Internet to retain their Internet service.


 
 
Shop Now
 
 

High Speed Internet Restrictions

Only available to customers in Ontario, Quebec, Alberta & British Columbia where technology permits. This product is intended for customers who do not have, or do not plan to keep their traditional local phone service. If customer retains local service, additional inside wiring will be required.

Please note that ACN High Speed Internet does not support IPTV (Television).

At the time of order, your credit card will be billed for all applicable charges. ACN High Speed Internet service is only available with ACN Digital Phone Service. Stand-alone High Speed Internet service is not available at this time.

Get up to $200 for switching

ACN will credit you up to $200 for any Early Termination Fees you incur from your current Internet and local service provider when you order ACN Digital Phone Service with High Speed Internet. All you have to do is provide a copy of your invoices to ACN showing the Early Termination Fees. It's that easy!

Ontario Customers: Get up to $100 back per account
Quebec Customers: Get up to $200 back per account

Fax invoices to 1-888-880-6778. Quebec and Ontario customers only. Customer must subscribe to ACN Digital Phone Service with High Speed Internet and must submit their invoices from the competitor clearly stating the termination (cancellation) fees. The invoices must be faxed to ACN (1-888-880-6778) within 90 days of the installation of their ACN service and be dated after the installation of ACN Digital Phone Service with High Speed Internet.

Two-Line Capabilities

A one-time $9.99 activation fee for a second line account applies.

High Speed Cable Internet Restrictions

Only available to customers in Québec where technology permits. This product is intended for customers who are purchasing digital phone service. If customer does not currently have Cable Internet service inside wiring will be required.

Please note that ACN High Speed Cable Internet does not support IPTV (Television).

At the time of order, your credit card will be billed for all applicable charges. ACN High Speed Cable Internet service is only available with ACN Digital Phone Service. Stand-alone High Speed Cable Internet service is not available at this time.

Customer opting for the cable high speed platform should not exceed the following monthly usage limits:

  • 3 Mbps – 50 Gb
  • 10 Mbps – 150 Gb
  • 15 Mbps – 250 Gb
  • 30 Mbps – 300 Gb

ACN DSL High Speed Internet + Voice


Home Unlimited World Plan + DSL High Speed Internet


Speed (Download)
6 Mbps

15 Mbps

25 Mbps
Speed (Upload)
800 Kbps

1 Mbps

5 Mbps
Price
$69.99 / Month

$78.99 / Month

$88.99 / Month
Promotion
$51.99 / for first 4 months

$58.99 / for first 4 months

$66.49 / for first 4 months



*High Speed Internet must be bundled with ACN Digital Phone Service. Requested speed subject to availability. Promotional price will apply to your first four full 30-day billing periods. Your billing period may not start on the day you subscribe to our services. Regular price will apply for services delivered prior to you first full 30-day billing period or if you terminate any of the bundled services. Also, your account must remain in good standing.


 Sign Up
 
 

ACN DSL High Speed Internet + Voice


Home Unlimited World Plan + DSL High Speed Internet


Speed (Download)
7 Mbps

10 Mbps

15 Mbps
Speed (Upload)
1 Mbps

1 Mbps

1 Mbps
Price
$69.99 / Month

$74.99 / Month

$79.99 / Month



*Requested speed subject to availability.


 Sign Up
 
 

ACN Cable High Speed Internet + Voice

Home Unlimited World Plan + High Speed Internet

Speed (Download)
5 Mbps

10 Mbps

20 Mbps

30 Mbps
Speed (Upload)
1 Mbps

1.5 Mbps

10 Mbps

10 Mbps
Price
$62.99 / Month

$68.99 / Month

$77.99 / Month

$81.99 / Month



*Requested speed subject to availability.


 Sign Up
 
 

ACN Cable High Speed Internet + Voice

Home Unlimited World Plan + High Speed Internet

Speed (Download)
15 Mbps

30 Mbps

60 Mbps
Speed (Upload)
1 Mbps

5 Mbps

10 Mbps
Price
$78.99 / Month

$86.99 / Month

$96.99 / Month



*Requested speed subject to availability.


 Sign Up
 
 

ACN DSL High Speed Internet + Voice


Home Unlimited World Plan + DSL High Speed Internet


Speed (Download)
2 Mbps

7 Mbps

15 Mbps
Speed (Upload)
640 Kbps

640 Kbps

2 Mbps
Price
$94.99 / Month

$99.99 / Month

$104.99 / Month



*Requested speed subject to availability.


 Sign Up
 
 

ACN Cable High Speed Internet + Voice


ACN High Speed Internet + Voice


Speed (Download)
10 Mbps

25 Mbps

50 Mbps
Speed (Upload)
512 Kbps

2.5 Mbps

3 Mbps
Price
$78.99 / Month

$88.99 / Month

$114.99 / Month



*Requested speed subject to availability.


 Sign Up
 
 

IBO Back Office

You are now leaving myacncanada.ca to visit the IBO Back Office. If you wish to remain on myacncanada.ca or want to return to it, please use your browser's back button.


 
 
Continue
 
 

ACN Product Support

You are now leaving myacncanada.ca to visit the ACN Product Support website. If you wish to remain on myacncanada.ca or want to return to it, please use your browser's back button.


 
 
Continue
 

ACN Corporate Website

You are now leaving myacncanada.ca to visit the ACN Corporate website, where you will be able to learn more about the ACN corporate atmosphere and opportunity. If you wish to remain on myacncanada.ca or want to return to it, please use your browser's back button.


 
 
Continue
 
 

ACN Products & Services Home
Essential Services
KELLY SEARS, Independent Business OwnerKELLY SEARS
Independent Business Owner
Business ID: 02665452
Home: Affiliate_Phone
KELLYSEARS@SHAW.CA

All the calling features you expect and more!

Click on a feature from the list below to find out more.
 

Digital Phone Service Features
Unlimited Calling
Free ACN-to-ACN Calling
Virtual Phone Numbers
My Account
Keep Your Existing Phone Number
Voice Mail
Anonymous Call Rejection
Call Forwarding
Call Forwarding: No Answer
Call Forwarding: Busy
Call Forwarding: Always
Call Forwarding: Call Blasting
Caller ID
Caller ID Block
Call Logs
Call Return/Last Number Redial
Call Waiting
Do Not Disturb
Three Way Calling
Speed Dial
Works with your existing cordless phones
Faxing Capabilities
Accessories: VTech Cordless Phone
Two-Line Capabilities
 
Project conversations to a larger screen

Connect ACN's Video Phone to your television, and bring the entire room into the conversation.

How It Works

To send your Video Phone's video and audio to a larger screen:

  • Plug a composite video + audio cable into the Video and Audio Out ports on the back of your phone. Plug the other end into the Video and Audio in ports on your external screen.
  • Select Options/Use External Video Display on the Home screen.
  • Answer Yes to the pop-up questions: Do you want to use external video

To return your video and audio to the phone, select Options/Use Local Video Display on the Home screen.

Digital Photo Frame

Your Video Phone also acts as a Digital Photo Frame! Download photos of your recent vacation or the grand kids, and watch them scroll when the phone is not in use.

How It Works

The Digital Photo Frame feature enables you to copy photos between your phone and a USB device. You can also create albums for your photos and configure a slide show to display photos on your phone.

Loading Images:

  • Insert USB flash drive into the USB port on the back of the phone. A pop-up window will display.
  • Select "Copy Images To Phone" and press "OK." A screen displays showing all the images on the USB drive.
  • Press "OK" to select the images you want to copy over.
  • When you are finished selecting images, choose "Copy." The images will appear in your Local Pictures.

After inserting the flash drive, you can also choose to "Make USB Images My Local Slide show." This option automatically copies the pictures from the USB to the phone and configures the phone to use the images from the USB as the Slide show.When the message "Copy complete" is presented, remove the USB.

If you choose "Add USB Images My Local Slide show," your USB pictures will automatically be copied to the phone and added to the current Slide show. When the message "Copy complete" is presented, remove the USB.

To Play a Slide show:

From the Home screen, select Options/Play Slide show. You can also play a slide show directly from a USB flash drive. Insert the drive into the back on the phone and select "Play Slide show from USB" from the pop-up menu.

Video Mail and Messages

Get creative! Record a video greeting that other Video Phone callers see when you're unavailable to answer your Video Phone.

How It Works

To leave a video greeting for callers when you're unavailable:

  • Press the voice mail button (Right Soft Key)
  • Enter your 4-digit access code (default is 1234) and press #
  • Press 2 to set up a Busy Greeting
  • Press 5 to Compose and send a new video message
  • After the tone, leave your video message. Pay attention to the Self-View box to ensure you are aligned properly for your message.

 

3-Way Video Conferencing

Bring more people into the conversation with Video Conferencing, allowing you to call two other people and see everyone on the screen. Standard audio conferencing is also available when all parties don't have a Video Phone.

How It Works

A three-way video conference call is exclusively available to IRIS V users. It's easy to use this feature:

  • Call the first party
  • Press the conference button
  • Enter the number of the third party and press dial
  • When the third party answers, press the conference button again

You will be able to see all callers on your screen!

When using Video Conferencing, remember the following:

  • All three parties must be using an IRIS V during the call.
  • It can take up to three minutes for audio and video synchronization to fully tune.
  • The person who is originating the video conference should set their Internet connection speed to low bandwidth to ensure the clearest connection among the three phones.
    • You can check your bandwidth setting, by going to the Settings menu, selecting Network and setting your Bandwidth to Low.

Watch video for more information

Works with your existing cordless phones

Simply connect your existing cordless phones to your Phone Adapter to use your ACN Digital Phone Service throughout your home!

Unlimited Calling

Get unlimited calling to 80 landline and mobile destinations throughout the world, including Canada, U.S., India, Mexico and the UK. No more counting minutes or worrying about pricey long distance calls.

Free ACN-to-ACN Calling

Calls to any other ACN Digital Phone Service customer anywhere in the world are always free.

Virtual Phone Number

Stay local! Create a Virtual Phone Number for any domestic area code no matter where you live. Got an aunt in Vancouver but you live in Montreal? Choose a Virtual Number in Vancouver and your aunt can call you as if it were a local call – even when you are across the country. A Virtual Phone number is only $6.99/month/line!

How It Works
  1. Log in to your Online Account Management and choose Features and Services.
  2. Select Add-Ons, and then choose Add Virtual Phone Number.
  3. Select the Province, Area Code, and City where you would like the Virtual Phone Number then click Buy Virtual Phone Number.

Watch video for more information

My Account

You control your service: Check your call history, listen to voice mails, update your personal details, check billing information and add services right online, 24/7 from anywhere in the world.

How It Works

Log in to your account with your username and password (established during the ACN Digital Phone Service sign up). Once logged in, you can view and manage your service.

If You Forget Your Username or Password

  1. Go to myacn.com and select Forgot your Username or Password in the Customer Log In section.
  2. To find your username, enter your phone number and select Find Username. To find your password, enter your username and zip code.
  3. Select the appropriate Security Question from the drop-down box
  4. Enter your answer and click the Change Password button
  5. Make any necessary changes and click Save

To View Your Account Balance

  1. Log in to your Online Account Management. Your Billing Summary will appear on the right side of the main account page.
  2. Select Billing Payment History on the left side of the page for payment and invoice date detail.
  3. Click on the specific invoice you would like to view.

To Change Your Payment Information

  1. Log in to My Account and click Manage Bill Payments on the left side of the page.
  2. Make any necessary changes and click Save.

Viewing Call Records
 
When you log in to your Online Account Management, you will see a display of all placed and received calls to your telephone number over the past seven days. Your ACN Digital Phone account homepage automatically lists a minimum of the last five calls received and the last five calls placed every time you log on to your account. However, you can see all call detail by month on additional pages.

Keep Your Existing Phone Number*

Enter your current phone number during the sign-up process and ACN will transfer your number to your new Digital Phone Service. Wireless and Toll-Free numbers cannot be transferred.

*If you have selected ACN Digital Phone Service with Video Phone as your primary service and you are transferring your existing phone number, your new Video Phone will be your primary source for your main line. The IRIS X does not support connection to cordless phones.

How It Works

Simply enter your phone number during the sign-up process, and complete the registration process.

  • Transfers take 2 - 4 weeks from the time you confirm your request
  • During sign-up, provide a Digital Signature to initiate the request
  • The transfer cannot be stopped once processing has started
  • Your account will activate once your new temporary number has been assigned

You will receive a temporary phone number to use while your existing number is being transferred so you can begin to use your ACN Digital Phone Service right away! You can choose to disconnect the temporary number or convert it to a virtual phone number. Please note your monthly ACN Digital Phone Service charges will begin once your temporary phone number is activated.

Phone Adapter Customers

If you have an available port on the back of your Phone Adapter and would like to add an additional line, follow the steps below.

  1. Log in to your Online Account Management and choose Features and Services.
  2. Select Add-Ons, and then choose Order a New Device and Transfer Your Existing Home Phone Number.
  3. Select To an Existing Telephone Adapter, click Continue and follow the remaining directions.
Voice Mail

Voice mail allows you to receive messages from callers while you are away. Plus, receive email notifications when you have new messages, and check your messages from anywhere - including your wireless phone or computer.

Video Mail

Video mail is an option available on select ACN video phones. Video mail allows you to receive video messages from other ACN video phone customers. The instructions provided below are for the IRIS X Video Phone.

How It Works

Accessing Your Voice mail

Login to your voice mail by dialing *62 from your ACN Digital Phone Service device or by calling your ACN Digital Phone Service phone number. When you hear the Voice Mail greeting, press the * button to interrupt the greeting. Then, follow the prompts to listen to messages, save or delete messages, update or change your greeting, and more.

Video Phone Customers
If the blue Home button is flashing, a new voice/video mail has been received and is waiting to be retrieved.

  1. Pick up the handset or press the Phone Icon from the bottom menu on the IRIS X Video Phone
  2. Press the Voice Mail Icon for both Voice and Video mail
    If this is your first time accessing your voice mail, your default passcode is 1234# - you will be promoted to change your passcode.

Quick Tip: To Change the number of rings before the call is forwarded to Voice Mail, dial *610 and follow the prompts.

Voice Connect

When you dial your phone number from your ACN Digital Phone, your voice mail system recognizes you and takes you directly to the voice mail prompts, by-passing the greeting. With Voice Connect, you can set another number to use to access your voice mail messages directly and by-pass the greeting, saving you time.

  1. Log in to your Online Account Management, select Features and Services from the left control panel.
  2. Select Manage Features.
  3. Under the Voice Connect section of the page, enter the phone number (or numbers) you would like to authorize to access your voice mailbox directly.
  4. Click the Save All button on the bottom right of the page to save your changes.

Your voice mailbox can now be accessed directly from the number or numbers you have listed on the page.

Email Notification

Activate Voice Mail Email Notification to direct your voice mail to send an email message each time a new voice mail message is received. Each voice mail message will appear in a separate email and, if Caller ID information is available, you'll see the caller's phone number in the subject line of the email. You will also be able to see if callers mark their messages as urgent. Please note changes to your settings will not take effect immediately.

  1. Log in to your Online Account Management, select Features and Services from the left control panel.
  2. Select Manage Features.
  3. Under the Voice Mail Delivery Options section of the page, select the Send Notification Email To box and enter the email you would like to have your voice mails delivered to.
  4. Click the Save All button on the bottom right of the page to confirm your changes.

If you wish to enable voice mail attachments, select the Forward Copy of Email To box on the Voice Mail Delivery Options section of the page.

Watch video for more information

Call Forwarding

ACN offers a variety of call forwarding options to ensure you never miss a call - even in the event of a power or Internet outage! Log in to My Account at any time to set up your call forwarding preferences.

Call Forwarding: No Answer

Not available at your home number? No problem! Set incoming calls to automatically forward to another number if the call isn't answered.

How It Works

Video Phone Customers

Press *92 and then Dial. Enter the number you wish to forward calls to. To deactivate, press *93.

Phone Adapter Customers

  1. Log in to your Online Account Management, select Features and Services from the left control panel.
  2. Select Manage Features.
  3. In the Basic Call Forwarding section enter the phone number that you would like calls forwarded to.
  4. Select No Answer.
  5. Click on Save All at the bottom of the page.

To deactivate:

  • Log in to your Online Account Management, select Features and Services from the left control panel.
  • Select Manage Features.
  • In the Basic Call Forwarding Section of the page, select Off.
  • Click the Save All button at the bottom right of the page to save the changes.

Watch video for more information

Call Forwarding: Busy

Don't subject your callers to annoying busy signals. Instead, forward callers to an alternate number of your choice anytime you are on the line.

How It Works

Video Phone Customers

Press *90 and then Dial. Enter the number you wish to forward calls to. To deactivate, press *91.

Phone Adapter Customers

  1. Log in to your Online Account Management, select Features and Services from the left control panel.
  2. Select Manage Features.
  3. In the Basic Call Forwarding section enter the phone number that you would like calls forwarded to.
  4. Select When Busy.
  5. Click on Save All at the bottom of the page.

To deactivate:

  1. Log in to your Online Account Management, select Features and Services from the left control panel.
  2. Select Manage Features.
  3. In the Basic Call Forwarding Section of the page, select Off.
  4. Click the Save All button at the bottom right of the page to save the changes.

Watch video for more information

Call Forwarding: Always

Always on the go? Set your incoming calls to always automatically forward to another number of your choice.

How It Works

Video Phone Customers

Press *72 and then Dial. Enter the number you wish to forward calls to. To deactivate, press *73.

Phone Adapter Customers

  1. Log in to your Online Account Management, select Features and Services from the left control panel.
  2. Select Manage Features.
  3. In the Basic Call Forwarding section enter the phone number that you would like calls forwarded to.
  4. Select Always.
  5. Click on Save All at the bottom of the page.

To deactivate:

  1. Log in to your Online Account Management, select Features and Services from the left control panel.
  2. Select Manage Features.
  3. In the Basic Call Forwarding Section of the page, select Off.
  4. Click the Save All button at the bottom right of the page to save the changes.

Watch video for more information

Call Forwarding: Call Blasting

No matter where life takes you, you're never out of touch with ACN Digital Phone Service. Set your incoming calls to ring to multiple numbers simultaneously.

How It Works
  1. Log in to your Online Account Management, select Features and Services from the left control panel.
  2. Select Manage Features.
  3. To enable Priority-Based calling: In the Advanced Call Forwarding section enter the phone numbers, the name associated with the phone number, the priority of the phone numbers, and the number of rings - the calls will be forwarded first to Digital Phone Service phone, then Priority 1, Priority 2, Priority 3, Priority 4, and lastly Priority 5. If there is no answer after the final destination, the call will go to voice mail.
  4. If you would like to enable Call Blasting (where all listed phone numbers ring at the same time), select the Call Blasting check box at the bottom of the section.

Watch video for more information

Caller ID

With Caller ID, you can see the number calling you, giving you the power to decide which calls you want to answer and which ones you want to send to voice mail. May not be available in all areas.

Call Return: Last Number Redial

Missed an important call? No problem! With Call Return, you can automatically dial the number of your last incoming call, whether you answered it or not. Plus, dial the last number you called from your phone.

How It Works

Video Phone Customers

The video phone provides a Call History that tracks inbound, outbound and missed calls. Access the Phone Menu by pressing the "MENU" icon on the home screen, and then select "Call history". The LCD monitor will display "All", "Received", "Dialed" and "Missed" calls. Select the call history that you wish to view. Press the green phone icon to dial the selected number.

Phone Adapter Customers

If your phone does not have a redial button, press *66 to call the last number you dialed. To dial back the last person who called you, simply pick up your phone and dial *69. Your ACN Digital Phone Service will dial back the number of your last incoming call.

Watch video for more information

Call Waiting

Don't worry about keeping your line open waiting for an important call. Call Waiting alerts you when another call is coming in while you are on the phone, allowing you to alternate between both calls with the touch of a button.

How It Works

Video Phone Customers

While on the phone, a tone and on screen display will alert you to another call.

  1. 1. To accept the incoming call and end the current call select Accept Audio, Accept Video or Reject.
  2. 2. To accept the incoming call and place the current call on hold, you can select another line to make calls. If there is another incoming call, you can select "Accept" or "Reject" in the right hand side of the screen. Accepting a new incoming call will put the previous caller on hold. To toggle between several calls, users may need to turn off the video first by tapping on "Video off" in "Option" if it is a video call.

To disconnect one call, simply hang up and press Hold to connect to the other caller. The line icon will become yellow after call hold.

Phone Adapter Customers

When you are on the phone, you will hear a series of beeps indicating an incoming call. To accept the incoming call and put the original call party on hold, press your phone's Flash button briefly (1-2 seconds) or briefly hold down the "hang up" button on your phone. To switch back to the original party briefly press Flash or "hang up" button again.

Watch video for more information

Speed Dial

Save time with single-digit dialing! Dial the people you call most with just the touch of a button instead of the complete number. Set up to eight speed dial numbers, plus customize and manage your numbers right on your phone.

How It Works

To program a phone number, dial *74, followed by the one-digit number (choose from 2-9) you want to assign as one of your eight speed dial choices, followed by the telephone number you want to associate with that speed dial, followed by the # key on your phone. A message announces the success of the operation. When you want to call the person, simply dial the single digit instead of the entire phone number.

Faxing Capabilities

Plug your fax machine into your Phone Adapter and send and receive faxes anywhere in North America (excludes Hawaii and Puerto Rico).

Note: Digital Phone Service with Video Phone does not support faxing.

How It Works

Instead of plugging your fax line into a telephone outlet, plug it into the Phone 1 port of your Phone Adapter. Send your fax as normal.

ACN Video Phone Links

Only have an Internet connection in your home office but want to use your Video Phone in your kitchen? No problem! Plug one Video Phone Link into the Internet connection in your home office, plug the second Video Phone Link into an outlet in your kitchen, connect your Video Phone and you're ready to go!

How It Works

Video Phone Links allow you to move the video phone to the location of your choosing anywhere in your home:

  1. Locate the electrical outlet closest to your router or modem.
  2. Unplug the video phone from the Ethernet port on your router or modem.
  3. Connect one end of the Ethernet cable into an open Ethernet/LAN port on your router or modem.
  4. Connect the other end of the Ethernet cable to the first ACN Video Phone Link.
  5. Plug the ACN Video Phone Link into the electrical outlet.
  6. Place your ACN Video Phone, the second ACN Video Phone Link and the Ethernet cable in the desired location.
  7. Locate the electrical outlet closest to your desired location.
  8. Plug one end of the Ethernet cable into the Blue WAN port on your ACN Video Phone.
  9. Plug the other end into the ACN Video Phone Link.
  10. Plug the second ACN Video Phone Link into the electrical outlet.
VTech Cordless Phone for Phone Adapter

Clear voice reception with a versatile system - expandable up to 12 handsets!

How It Works

Connect one end of the telephone cord to the telephone line jack on the cordless phone base station and connect the other end of the telephone cord to the active line of your Phone Adapter.
 
Note: The IRIS X Video Phone does not support connection to cordless telephones.

Two-line Capabilities

Need a dedicated fax line or second line for the kids? Add a 2nd line to your Phone Adapter through My Account. You can transfer an existing number or get a new phone number for your 2nd line.

How It Works
  • Log into My Account
  • Select Features and Services and then Add-Ons from the left-hand menu.
  • Choose Order New Service with a New Phone Number from the list.
  • Fill in your location information and then choose the option: To an existing telephone adapter for an additional line.
Call Logs

Simply login to your Online Account Management to view incoming, missed and outgoing calls.

Caller ID Block

Don't want the person you're calling to know your number? Block it! You can block Caller ID when you pick up the phone to make the call.

How it works

Block Caller ID in an instant! Just dial *67 before you dial the number. Caller ID Block turns off automatically when you hang up.

Anonymous Call Rejection

With Anonymous Call Rejection, your phone won't even ring if the caller blocks their Caller ID. They'll automatically hear a message saying you don't accept anonymous calls. If the person's Caller ID information simply isn't available, they won't be blocked.

How It Works

Just dial *77 from your ACN Digital Phone Service phone. To turn it off, dial *87.

Do Not Disturb

With Do Not Disturb, you can relax - all incoming calls will be blocked, going straight to Voice Mail. Your callers will simply hear a message saying you aren't accepting calls at this time. Plus, it won't affect your outgoing calls.

How It Works

When you don't want to be interrupted, just dial *78 from your ACN Digital Phone Service phone. To turn it off, dial *79.

Three Way Calling

Need to add a third person to your phone conversation? No problem! There’s no need to hang up, dial another number, speak to that person, and then return the original call.

How It Works

During the call, press the flash button or switch hook. When you hear a dial tone, dial the phone number. After the party answers, just press that flash button or switch hook again and talk to two friends at once! If one person needs to go, all they have to do is hang up. You'll still be on the line with your other friend.

 
Privacy Policy Terms & Conditions Acceptable Use Policy Site Map IBO Back Office
 
Copyright 2015, ACN Canada. All rights reserved.